First you need to login into Help Center iCherub.Zendesk.com to Submit a ticket. Login credentials required to access the Help Center. This login credential is different from iCherub Application login. If you do not have the credentials you may request one from your Center Director/Admin.
Your access to Help Center will enable you to view all the Help & Training documents and be able Submit help ticket to reach iCherub HelpDesk support team with any of your questions or support.
Once you logged into Help Center you will be able to Submit ticket and attach any file relevant for the ticket.
Your will be prompted with the following screen:
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